Body Language · Intermediate
Frontline Signals
Non-verbal communication for hospitality and retail excellence. Build a reliable, ethical system for reading and shaping frontline interactions across hotels, restaurants, boutiques and supermarkets.
- 53
- Lessons across 10 modules
- 8 hours
- Self-paced video and exercises
- 8
- CPD points, awarded by Open CPD
- Excellent · 9 reviews on Trustpilot
What You’ll Be Able to Do
- Read the arrivalObserve posture, gaze and distance in the first seconds, and deliver a calm, professional welcome.
- Time your approachTell help-seeking from deliberation and approach without pressure.
- Spot buying readinessRecommend at the right moment, without manufacturing urgency.
- Handle the soft noRecognise polite refusal early and step back gracefully.
- De-escalate complaintsLower threat through stance, pace and turn-taking.
- Lead the queueCreate visible control when the floor is under pressure.
Cohort and VIP live sessions are not counted in this figure; log them by their actual length.
Course Curriculum
10 modules · 53 lessons · final practicum
After this module, the learner can prepare and deliver a professional arrival presence using posture, gaze, facial congruence and respectful distance while separating observation from assumption. The approach draws on Ekman’s emphasis on congruence, Hall’s proxemics and the evidence limits of rapid first impressions.
- 1.0Recognise the Arrival Signal SetFree Preview
- 1.1Practise a Grounded Welcome Stance
- 1.2Calibrate Facial Warmth Honestly
- 1.3Position the First Contact
- 1.4Module Test: Silent Welcome
From People Who’ve Done the Training
Reviews cover BodyLytics training as a whole, not this course alone.
“It was refreshing to hear the actual science behind Body Language and not the usual pseudoscience that you see everywhere else!”
“Very insightful and enlightening. I found it useful as a business owner learning how to read my staff and clients.”
“Sean is very knowledgeable about body language and I look forward to doing another course with him soon. Highly recommended!”
Choose How Much Support You Want
Same course content on every plan. The only choice is how much live guidance you get.
Self study
ACADEMY
Learn the method at your own pace, on any device.
€99one-off
- All video lessons and materials
- Self-paced, any device
- Exercises + downloadable tools and checklists
- Community access
- AI tutor
- Completion certificate
Cohort
Most PopularACADEMY + LIVE
Learn the method, then practise it live with a small group.
€449one-off
- Everything in Self study
- 4 live online group sessions (60 min)
- Guided practice for this course
- AI tutor
- 60-day session recordings
- Guided tasks between sessions
- Small group — max 15
VIP
ACADEMY + LIVE
Practise it live — private coaching on your real situations.
€1,500one-off
- Everything in Cohort
- Unlimited live group sessions (60 min)
- 3 private 1:1 sessions with the founder
- Personalised feedback on your real situations
- Priority support
- Personalised action plan
Training a team of 5 or more?
Volume pricing, team reporting and on-site sessions for your organisation.